Father’s Day at The Welsh House: Book before 1st June and Dad gets a FREE pint of Madri. Quote: “Joio – Dads”
Father’s Day at The Welsh House: Book before 1st June and Dad gets a FREE pint of Madri. Quote: “Joio – Dads”
PRIVACY POLICY
Last Updated: May 2026
Welcome to The Welsh House
This Privacy Policy explains how Redefining Dining Co. (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website, make a booking, contact us or visit one of our venues.
We are committed to protecting your privacy and handling your data transparently and responsibly.
The Welsh House is operated by Redefining Dining Co.
If you have any questions about this Privacy Policy or how your information is handled, please contact us via the contact details provided on our website.
We may collect and process the following information:
Name
Email address
Telephone number
Booking details
Dietary requirements or allergy information
Messages submitted through contact forms
Marketing preferences
When you make a reservation, we may collect:
Party size
Booking date and time
Venue location
Deposit or pre-authorisation information
Special requests
Bookings may be processed through third-party reservation systems.
We may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Referral source
This information helps us improve website performance and customer experience.
We use your information to:
Manage restaurant reservations
Process deposits or pre-authorisations
Respond to enquiries
Provide customer support
Send booking confirmations and updates
Improve our website and services
Send marketing communications where consent has been provided
Monitor website usage and performance
Comply with legal obligations
If you opt in to receive marketing communications, we may send you:
News and updates
Event announcements
Promotions and offers
Venue news
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
We will never sell your personal data to third parties.
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic
Remember user preferences
Support marketing and advertising activity
You can control or disable cookies through your browser settings.
We may use services such as:
Google Analytics
Meta/Facebook Pixel
Booking system integrations
These third parties may collect anonymised usage data in accordance with their own privacy policies.
We may share relevant booking information with trusted third-party providers who help us operate our services, including:
Reservation systems
Payment processors
Email marketing platforms
Website hosting providers
These providers only process data necessary for their services and are expected to comply with UK GDPR requirements.
Where dietary requirements or allergy information is provided, this information will only be used to help us prepare for your visit and provide a safe dining experience.
Guests with severe allergies should continue to inform staff when visiting the venue.
We retain personal information only for as long as necessary to:
Fulfil booking and customer service obligations
Maintain business records
Comply with legal and financial requirements
Resolve disputes
Marketing preferences are retained until you unsubscribe or request removal.
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing
Object to certain types of processing
Request data portability where applicable
To exercise any of these rights, please contact us through the details on our website.
We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse or disclosure.
However, no online system can ever be guaranteed completely secure.
Our website may contain links to third-party websites, booking systems or social media platforms. We are not responsible for the privacy practices or content of external websites.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or website functionality.
Any updates will be published on this page.
For any questions relating to this Privacy Policy or your personal data, please contact us via:
