Booking Terms & Conditions

These terms apply to all venues operated by Redefining Dining Co., unless otherwise stated.

1. Reservations & Deposits

To help us minimise no-shows and give all guests the best possible experience, some bookings require a deposit or pre-authorisation.

The Welsh House

A £5 per person pre-authorisation is required for all bookings of 8 guests or more.

Welsh House Huts — Swansea

A £30 deposit is required to secure all Hut bookings.

Welsh House Afternoon Tea

A £16 deposit per person is required to secure all Afternoon Tea bookings.

Large Bookings & Private Hire

For private hire or larger group bookings, a deposit or full prepayment may be required.

1. Availability, minimum spend and booking requirements may vary depending on the venue, date and time.
2. Bookings with an estimated spend over £500 must be paid in full in advance.
3. Payment deadlines will be clearly outlined in your confirmation email.
4. Final guest numbers and menu choices must be confirmed in advance to allow us to prepare for your visit.

2. Reservation Times & Table Allocation

Dining Times

To ensure a smooth experience for all guests, we allocate dining times as follows:

1. 1–2 guests: approx. 1 hour 30 minutes.
2. 3–4 guests: approx. 1 hour 45 minutes.
3. 5+ guests: 2 hours.

Your table will be reserved for the duration stated in your confirmation email.

If you’d like a longer dining time, please request this when booking — we’ll always try to accommodate where possible.

Arrival Times

We kindly ask guests to arrive on time for their booking.

1. Late arrival may reduce your dining time, as tables are reserved for a set period.
2. If you are running late, please contact the venue directly.
3. If you arrive more than 20 minutes late without notice, your table may be released.

Table Allocation

Tables are allocated on the day to make the best use of the space.

1. We’ll always do our best to accommodate seating preferences, but specific tables or areas cannot be guaranteed.
2. Larger groups may be seated across multiple tables, depending on layout and availability.

3. Cancellations, Amendments & No-Shows

Cancellations & Amendments

Changes or cancellations made with up to 8 hours’ notice will not incur a charge.

Guest Number Changes

If your party size reduces, please let us know within the same notice period. Deposits for guests who do not attend may be retained if sufficient notice is not given.

The Welsh House — Eligible Cancellations

Cancellations made with at least 8 hours’ notice are eligible for:

1. A full refund; or
2. Moving your booking to another date, subject to availability.

Late Cancellations & No-Shows

1. Any booking cancelled with less than 8 hours’ notice is considered a late cancellation.
2. Deposits and pre-authorisations are non-refundable in these cases.
3. Not attending your booking without notice will be recorded as a no-show, resulting in a £5 per person charge.

Deposits for no-shows are non-refundable and non-transferable unless agreed otherwise by the Manager.

4. Menus & Pre-Orders

Menus and pricing may occasionally change, but we’ll always aim to give at least 48 hours’ notice where possible.

Group Pre-Orders

To help your visit run smoothly:

1. Groups of 12+ require pre-orders.
2. Pre-orders should be submitted at least 48 hours before your booking via our booking system or by email.
3. Minor changes can usually be made up to 24 hours prior.
4. On-the-day changes can’t be guaranteed, but we’ll always do our best.

5. Special Occasions & Decorations

We love hosting celebrations and special occasions.

1. You’re welcome to decorate your table or area up to 30 minutes before your booking if the space is free.
2. All decorations must be agreed in advance.
3. Confetti is not permitted.

Celebration Cakes

You’re welcome to bring your own cake.

1. Cakes can be dropped off on the day or brought with you.
2. Unfortunately, we’re unable to store cakes overnight.

Decoration Support

If you’d like help with decorating, such as balloons or table setup, we offer this for a £30 service charge by prior arrangement.

Personal Items

Please take all belongings with you after your visit. Items left behind are at your own risk and may be disposed of.

6. Allergies & Dietary Requirements

Please let us know about any allergies or dietary requirements when booking, and inform your server on arrival.

We’ll always do our best to accommodate, but guests with severe allergies should consider their own level of risk when dining with us.